Management, administration, and clerical roles are universal positions within employment. You will find every organisation, regardless of the industry, will have employees completing these office-based roles. So, by having a Management and Administration qualification under your belt your employment possibilities will be endless, helping you to ensure you secure work in the future.
To give you some inspiration, here are 10 roles you could progress into after completing this T Level.
1. OFFICE MANAGER
Office managers oversee the day-to-day running of an office or department.
As part of your day-to-day duties you may:
- establish policies and procedures for staff
- carry out staff appraisals, measure performance and deal with disciplinary issues
- prepare reports and give presentations to the senior management team
- manage the office budget
- deal with staff recruitment
2. PERSONAL ASSISTANT
Personal assistants carry out support tasks for individuals and managers including administration, diary management and event planning.
In this role you could:
- screen telephone calls, handle enquiries and maintain office systems
- organise your manager's diary, make appointments and arrange meetings
- deal with letters and emails
- take notes at meetings, produce reports and presentations
- supervise other admin staff and look after visitors
Secretaries provide administrative support for all types of organisations.
In your day-to-day tasks you could:
- be the first point of contact for visitors, phone calls and emails
- arrange meetings and take minutes
- manage an individual or team diary and make travel arrangements
- produce letters, reports, spreadsheets, invoices and update records on IT systems
- handle confidential information
4. ADMIN ASSISTANT
Admin assistants give support to businesses by organising meetings, typing documents, and updating computer records.
In this role you could:
- deal with questions on the phone, by email and on social media
- greet visitors at reception
- type letters, reports and other business documents, and update computer records
- print and photocopy items, and order office supplies
- set up meetings and take notes during them
5. INFORMATION SCIENTIST
Information scientists manage an organisation's information resources and make sure it's all readily available.
In your day-to-day duties you may:
- catalogue, classify and store paper and digital information
- research and acquire new resources
- manage electronic information and an information budget
- write reports, briefings and website content
- train colleagues how to use information systems
6. SALES ADMINISTRATOR
Sales administrators process sales orders and payments, arrange deliveries and offer after-sales support.
On a typical day you could:
- take and process customer enquiries, orders, payments and update customer records
- do credit checks, raise invoices and deal with paperwork
- check stock, re-order supplies and organise deliveries
- provide after-sales support
- type up documents like letters and reports
Indexers build up lists of searchable terms for things like books, magazines, reports, websites and photographic collections.
In your day-to-day duties you could:
- study documents to get an overall idea of what they cover, identify the main topics and break them down into sections
- identify important words and phrases in the text, record where they occur and put them in alphabetical order
- cross-reference related topics
- index photographs, diagrams and other illustrations
- use specialist computer software for sorting, formatting and printing
8. BARRISTERS' CLERK
Barristers' clerks deal with the day-to-day running and administration of barristers' offices called chambers.
In this role you could:
- prepare papers and take books, documents and robes to and from court and organise the law library
- act as a messenger, collect and deliver documents by hand and deal with solicitors, clients and their barristers
- photocopy, file and deal with letters, emails and phone calls and manage each barrister’s daily diary
- collect fees, handle accounts, invoices and petty cash
- attend events to promote the chambers and make new business contacts
Supervisors manage teams of staff and organise their workload.
On a day to day basis, you may:
- plan workloads, allocate tasks to team members and arrange rotas
- brief teams on targets, initiatives and policy changes
- monitor and report on team performance
- carry out individual appraisals
- keep up to date with regulations
10. CIVIL SERVICE ADMINISTRATIVE OFFICER
Civil Service administrative officers work in government departments, carrying out policies and running services for the public.
Your day-to-day duties will depend on the department you work for but you may:
- handle enquiries from the public in person, by telephone or online and deal with complaints
- process benefit payments
- update computerised and paper-based records and research information
- file, photocopy and do other administrative tasks
- refer complex queries or cases to an executive officer