Looking to broaden your knowledge and set up a career in Hardware and Networking? This is the course for you.
IT user support technicians
Annual pay £52,520
Workforce change 3%
The workforce is projected to expand by 3% over the period to 2024, adding
2,433 jobs. In the same period, 24% of the workforce is projected to retire, creating 22,869 job openings.
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
provides technical support to IT users
advises users on how to resolve hardware and software problems
installs and upgrades hardware, cables, operating systems and/or appropriate software
facilitates user access to systems
refers more complex or intractable problems to appropriate IT professionals
researches possible solutions in user guides, technical manuals and other documents
maintains a log of work in progress, calls received, actions taken and problems detected
reports on commonly occurring queries to detect underlying problems.